Terms of use

1. General provisions

1.1 These exchange rules describe the terms and conditions on the basis of which MrMoney services are provided. Before using the services of the service, the User is obliged to read and accept all conditions of these rules. Otherwise, the User may not use the services of the service.

1.2 Once the User agrees to the terms and conditions of the MrMoney service, he/she is automatically registered to receive services related to the exchange, purchase or sale of electronic money provided by the MrMoney service.

1.3 The time and date when the User accepted the terms and conditions are recorded by the system.

1.4 By completing the registration process, the User confirms that he/she has read the Terms and Conditions at the time of registration and unconditionally agrees with them. The User undertakes to follow the Terms and Conditions in force at the time of registration. These Terms and Conditions are available on the MrMoney service website: MrMoney.cc.

1.5 This agreement comes into force from the moment of User's registration in the system and is valid indefinitely until the User or MrMoney service terminates the registration in writing in accordance with the terms and conditions listed below.

2. Terms and definitions

2.1 Mrmoney Service (Service) - a service providing access to online services for exchange, sale and purchase of electronic assets and electronic money.
2.2 The Service's website is Mrmoney.cc.
2.3 User - every natural person who uses the services of the Mrmoney Service and accepts the AML and KYC policies, privacy policy, and cookie policy of the Mrmoney Service.
2.4 Partner - a person who provides services to the Service to attract new Users in accordance with the terms and conditions of the Partner Programme set out in these Rules.
2.5 Affiliate payment system - software created by third parties, which is a means of issuing, selling or storing electronic valuables, electronic money and/or other obligations and payments for goods and services on the Internet, as well as for mutual settlements between Users. The main partner payment systems for the Service are: Perfect Money, Payeer, Advanced Cash. The full list of partner payment systems is available on the Service website.
2.6 Partner Payment System Client - a person who has agreed with the Terms and Conditions of the respective Partner Payment System and concluded contractual relations with the respective Partner Payment System.
2.7 Electronic Assets - monetary and/or other obligations between the creator of this electronic asset and its user, expressed in digital form.
2.8 Payment/Transaction - transfer of an electronic asset or electronic money from the sender to the recipient.
2.9 Application - the Participant's wish to use one of the services provided by the Mrmoney Service by filling in an electronic form on the Service's website, under the conditions set out in the Rules and specified in the parameters of this Application.
2.10 Source Currency - an electronic asset or electronic money that the User intends to sell or exchange.
2.11 Source Account - wallet number or any other designation of the User's account in the Payment System from which the Source Currency was sent.
2.12 Received Electronic Currency - an electronic asset or electronic money received by the User as a result of the sale or exchange of the Source Currency.
2.13 Recipient's Account - wallet number or any other designation of the User's account in the Payment System, to which the Received Electronic Currency will be sent.
2.14 Electronic Asset Reserve - the amount of a certain electronic asset available on the Mrmoney Service at the moment of creating the Order.
2.15 Electronic Asset Exchange - the exchange of an electronic asset of one payment system or cryptocurrency for an electronic asset of another payment system or cryptocurrency.
2.16 Exchange Rate - the ratio of the value of two electronic assets when they are exchanged.
2.17 Electronic Currency Reserves - the amount of Electronic Assets or funds available to Mrmoney Service for the provision of services, which are displayed on the main page of the Service.
2.18 Force Majeure - natural disasters, fires, floods, strikes, changes in legislation and other extraordinary circumstances that may affect the fulfilment of the Parties' obligations and which the Parties cannot influence and for which they are not responsible.

3. Services and ways of their provision

3.1 Ordering services of the Mrmoney Service is carried out by the User by submitting an Application on the website of the Service. Managing the process of exchanging electronic money or assets and receiving information on the status of services is carried out using the corresponding user interface placed on the website of the Service. The Mrmoney Service fulfils Applications according to the terms and conditions of the relevant Partner Payment Systems. Special conditions for some payment systems are specified below. Mrmoney Service is not responsible for the work of other payment systems. The rights and obligations of payment systems and their clients are regulated by the terms and conditions of services of the respective payment systems. The user using Mrmoney service confirms the legality and transparency of the origin of the electronic money or assets involved in the transaction. The Mrmoney service is not a tax agent, therefore the User undertakes to calculate and pay all taxes required by the tax legislation of his/her country.
3.2 Exchange of electronic assets or electronic money The User authorises Mrmoney, on his own behalf and at his own expense, to carry out transactions to exchange electronic money from one payment system (Source Currency) for an electronic asset of another payment system (Received Electronic Currency) of his choice. The User undertakes to transfer (transfer) the specified amount of the Source Currency, and Mrmoney undertakes to transfer (transfer) the Received Electronic Currency to the User at the exchange rate including commission upon receipt of the corresponding electronic asset or cash for services. The amount of commission for the use of the Service's services is included in the exchange rate displayed when each Order is made and is confirmed by the User during the process of making the Order. The obligation of the Mrmoney Service to transfer (transfer) the electronic asset to the User is considered to be fulfilled at the moment when the electronic asset is debited from the User's account in the Payment System, which is reflected in the transaction history.
3.3 Service for the sale of electronic money or electronic assets When making an Order, the User authorises the Mrmoney Service to receive and transfer electronic assets or electronic money to the User. The Mrmoney Service undertakes to transfer the received electronic currency to the User's details within 20 minutes of receiving payment from the User in the amount specified in the Application. The speed of crediting the received currency depends on the working conditions of the Partner payment systems used by the Service to fulfil its exchange obligations. The Mrmoney Service's fee for this service is included in the exchange rate of the Application. If the User does not receive the initial currency within 20 minutes from the moment the Order is made, the Mrmoney Service has the right to cancel the Order created by the User. The obligation of the Mrmoney Service to transfer (transfer) the received electronic asset or electronic money to the User shall be deemed fulfilled at the moment when the electronic asset is debited from the account of the Mrmoney Service in the relevant Payment System. The transaction is recorded in the transaction history of the Payment system used.
3.4 Service for the purchase of electronic money or electronic assets When making an Application, the User entrusts the Mrmoney Service with the purchase of electronic assets or electronic money from the User, and the Service in turn transfers the cash equivalent to the User in the amount specified in the Application. The Service undertakes to transfer (transfer) the cash equivalent of the Initial Asset to the User within 20 minutes from the moment of its receipt in the amount and by the method specified in the Application. The Service's commission is included in the exchange rate displayed in each Order. The Service's obligation to transfer the cash equivalent of the Electronic Asset or electronic money shall be deemed fulfilled at the moment when the corresponding amount is debited from the Mrmoney Service account in the respective Payment System.

4. Additional terms of service provision

4.1 If no electronic assets are received from the User within 20 minutes after the creation of the Application, the Mrmoney Service reserves the right to cancel such Application. Amounts received after the specified period of time will be returned to the User's account at the User's request. In case of refund, all commission costs will be covered at the User's expense. The data on the received funds are stored in the Mrmoney system for 6 months, after which the information is deleted and the refund becomes impossible. If a refund request is received after 1 day from the receipt of the original currency, the amount will be recalculated at the current exchange rate.

4.2 If Mrmoney Service receives from the User an amount that differs from the amount specified in the Application, the Service has the right to consider this as an instruction from the User to recalculate the Application according to the amount actually received. The Service reserves the right to cancel the Application if the amount of the Initial currency differs from the amount specified in the Application. The refund is made within 24 hours after the User's written request, with commission expenses at the User's expense. In case the amount received from the User is less than the minimum allowable amount (specified in each direction of exchange when making an Order), the execution of the Order is considered impossible, the return of such assets is not provided.

4.3 If the Mrmoney Service does not fulfil the conditions of sending electronic assets under the Order to the specified details within 24 hours after the creation of the Order, the User has the right to demand a full refund, except for the cases specified in the Rules. The refund will be made only if the Application has not been fulfilled and transactions have not been made. For a refund, the User must provide proof of the transaction by sending the corresponding screenshots to the technical support mail. Delays in transfer may be caused by processing of Partner Payment Systems. In this case the Mrmoney Service is not responsible and no refund can be made.

4.4 The exchange rate is fixed for no more than 20 minutes from the moment of pressing the ‘Exchange Now’ button on the main page of the Service. If the payment is made after 20 minutes, the system will automatically update the exchange rate and block the possibility to create an Application. The User must contact technical support to confirm the transaction. In case the User fails to pay the Application within the set period of time and the exchange rate changes, Mrmoney Service is not responsible for possible losses of the User.
4.5 The Mrmoney Service may suspend the execution of the Application in order to prevent fraud. In this case, the User must provide confirmation of the transaction by sending the corresponding screenshots to the technical support email.

4.6 Peculiarities of some Payment Systems: PerfectMoney payment system may delay transfers for more than 24 hours; refunds in cryptocurrency are impossible; it is prohibited to use VPN, Proxy, Dedicated-Server to pay for fiat money; payments to Russian bank cards are made by interbank transfer, which may take from several seconds to 5 working days. Detailed terms and conditions of the Partner Payment Systems are published on the websites of the corresponding Payment Systems.

4.7 If the User's Initial currency transferred in cryptocurrency does not receive network confirmation for more than a day, the User's Application may be cancelled and carried out after receiving the required number of confirmations. If the exchange rate of the respective currency changes by more than 10%, the Application will be recalculated at the current exchange rate.

4.8 The Service does not exchange funds received from high-risk sites or funds received from such sites earlier. Each transaction is subject to AML verification through the Service. If the result of the check is 50% or more, the Application will be cancelled. Refund will be made after written application of the User and identification of the relevant payment. The refund fee will be deducted from the User's original currency.

5. Cost of Services Provided

5.1 Information on the exchange rates of the Electronic Money is available on the website of the MrMoney platform: www.mrmoney.cc. The Administration of the Service has the right to change the exchange rates without prior notice to the User. If the User does not agree with the changes, he/she may refuse to use MrMoney services and terminate the cooperation with the platform in the part affected by the changes.

5.2 All fees for services related to the exchange, purchase or sale of electronic assets or electronic money are included in the exchange rate of the respective exchange direction.

5.3 The MrMoney service has the right to independently change the terms of these Exchange Rules and the list of services offered. Users will be notified of any changes by means of publication on the MrMoney website: www.mrmoney.cc.
5.4 Each application created by the User on the website of the MrMoney Service indicates the exchange rate, the amount of commission charged by the relevant payment system, the method of exchange and the total amount of electronic money transferred.

5.5 The fee for MrMoney's services is charged at the time of the relevant User's request.

5.6 A referral programme is available to registered users of the Service. Information on current bonuses can be found in the personal section of the Service. Details of the terms and conditions of the Referral Programme are available on the website of the Platform in the "Affiliate Programme" section.

6. Liability of the parties

6.1 The MrMoney Service is financially liable to the User in the amount of the electronic assets or electronic money transferred to fulfil the Order.

6.2 The MrMoney Service provides services for the exchange, purchase and sale of electronic assets or electronic money. The Service does not collect funds, pay for goods or services of other providers, as well as does not distribute information that violates the law.

6.3 MrMoney Service is liable to the User for financial losses caused by the fault of third parties, provided that the Service can prevent them by ensuring the security of the services provided.

6.4 The Service is not liable to the User for financial losses caused by unpredictable or unpreventable illegal actions of third parties.

6.5 MrMoney is not responsible for delayed or unrealised Applications due to errors of other Payment Systems or banks specified in the User's Application. The User agrees to forward claims to the relevant Payment System or bank, whereby MrMoney will provide the necessary assistance.

6.6 In the event that falsification of communication flows or interference with the programme code of the Service related to the User's Application is detected, its execution shall be suspended. In case of disagreement with the recalculation, the Service returns the funds to the payer's details minus the commission costs required for the refund.

6.7 MrMoney is not liable for failure to fulfil the terms of these Rules caused by force majeure circumstances that cannot be prevented. In other cases, non-fulfilment of obligations is dealt with in accordance with the laws of the User's country. Force majeure circumstances include: Natural disasters (floods, earthquakes, fires, etc.); Military actions (on the territory of the exchange service; on the territory of the Mrmoney Exchange Service server); Technical failures beyond the control of the Service (communication network failures and server failures, etc.); Illegal actions of third parties aimed at disrupting the Service; Other circumstances that make it impossible to fulfil obligations. In the event of force majeure, MrMoney shall take all reasonable measures to minimise the consequences and ensure the fulfilment of obligations. The term of fulfilment of obligations is automatically prolonged for the period during which the force majeure circumstances are in force. The Service undertakes to immediately notify of the occurrence of force majeure circumstances and of their influence on the fulfilment of these Rules.

6.8 The User is responsible for the accuracy of the information and data provided during registration. Incorrect data can lead to losses for which the Service is not responsible.

6.9 By registering on the Service, the User honestly declares and confirms that: has provided correct and truthful information and identification data about himself/herself; is not involved in money laundering operations; his/her income was not obtained as a result of criminal and/or terrorist activities, or as a result of trading in countries where trade is prohibited by international organisations; his/her income is not related to any other illegal activity.

6.10 The User undertakes not to interfere with or disrupt the Service and not to distort the data transmitted.

6.11 The User understands that MrMoney is not a financial advisor and does not provide investment advice.

6.12 The User is exempt from liability for failure to fulfil the terms of these Terms and Conditions in the event of force majeure or unforeseeable events.

7.  Other terms and conditions

7.1 It is forbidden to use the MrMoney Service for fraudulent and illegal actions.

7.2 The Administration of the Service has the right to request verification of any user and his/her payment data, including identity documents and a photo with a document in hand.

7.3 The protection of information and confidential data of users is provided in accordance with applicable laws, including the Law on Personal Data Protection. Details of processing and protection of personal information are described in the Privacy and Cookies Policy on the Service website.

7.4 In case of detection of suspicious actions of the User when making an Application, in order to prevent hacker attacks, the Service has the right to suspend the execution of operations until the reasons are clarified.

7.5 MrMoney has the right to refuse to execute the exchange if the transfer of the electronic asset to the Service account was made without making an Application. The electronic currency will be returned to the User after a written request and confirmation of possession of the respective assets. The commission for the return will be withheld from the User's funds.

7.6 The Service has the right to refuse to provide services without explaining the reasons.

7.7 Delays in fulfilment of the terms and conditions of these Rules due to force majeure circumstances will not be considered a breach of the terms and conditions. No party may claim loss or damage arising from such circumstances.

7.8 Information about the Client and his/her transactions is stored on the server of the Service and cannot be deleted. At the User's request, access to the account may be restricted or deleted.7.9. The Service does not guarantee round-the-clock availability and is not responsible for possible losses of the User in case of unavailability of the Service.

8. Final Terms

8.1 The Terms and Conditions are agreed with the User during the registration in electronic form and have the same force as a written consent.

8.2 Changes to these Terms and Conditions come into force after their publication. The User has the right to terminate the relationship with the Service in case of disagreement with the changes by sending a written request to the Service.

8.3 Information about the consideration of complaints and claims is available on the Service's website in the section ‘MrMoney Service Policy on the Consideration of Complaints and Claims’.

8.4 The Service has the right to send newsletters to the client's e-mail address, as well as advertising materials. The User can unsubscribe from promotional mailings by clicking on the appropriate button in the received email.

8.5 The information on the site is protected by copyright. Any case of unauthorised copying (full or partial) may be prosecuted in accordance with the law.

8.6 The User confirms familiarisation with all provisions of these Exchange Rules and fully accepts them.