If you have not received an email with your password or account activation, it is recommended that you follow these steps:
Check your spam folder: Sometimes emails may end up in your spam folder. Check this folder in your inbox.
Check the correct address: Make sure you entered the correct email address when you registered. If the address is incorrect, repeat the registration process with the correct address.
Resend the email: In case all the details are correct, try requesting to resend the activation or password email on the site. There is a "Forgot password?" option on the login page that allows you to regain access.
Contact Support: If the problem persists after following the steps above, contact the technical support of the site or service you are registered with. They will be able to provide additional help and information.
Check your email filter settings: Make sure your email filter is not blocking emails from this sender. If blocked, add the sender's address to your trusted list.
Wait and retry: Sometimes emails may be delayed due to temporary glitches in email systems. Wait for some time and try again.

Clearing cookies and cache depends on the browser you are using. Here are instructions for popular browsers:
Google Chrome:
- Open the browser.
- Click on the icon with three dots in the upper right corner.
- Select "History."
- Then select "Clear Browser Data."
- Make sure "Cookies and other site data" and "Cached images and files" are ticked.
- Click "Clear data."
Mozilla Firefox:
- Open the browser.
- Click on the icon with three horizontal lines in the top right corner.
- Select "History."
- Then select "Clear History."
- Make sure "Cookies" and "Cache" are ticked.
- Click "Clear Now."
Microsoft Edge:
- Open the browser.
- Click on the icon with three horizontal dots in the top right corner.
- Select "History."
- Click "Clear Browser Data."
- Make sure "Cookies and site data" and "Cached images and files" are ticked.
- Click "Clear."
Safari:
- Open the browser.
- From the menu, select "History" -> "Clear History".
- Select a time range or "All History".
- Make sure "Cookies and website data" is ticked.
- Click "Clear History."
- After completing these steps, close and restart your browser. This will help remove stored data, including cookies and cache, which may resolve page display and website login problems.

Often, when Bitcoin is sent to a new owner, the recipient cannot instantly use the funds. Once a transaction is made, it is sent to the Bitcoin network for processing and must be included in the block to be considered valid. The process of including a transaction in the block is called transaction confirmation. A single confirmation occurs when a transaction is included in a single block. It often takes 6 confirmations for a transaction to be considered final. This prevents the same bitcoins from being reused and keeps the network secure.
On our service, a minimum of 1 confirmation from the Bitcoin network is required to process a Bitcoin transaction.

Our operators work from 8:00 to 00:00 Moscow time (GMT+ 3). They will always be happy to answer your questions and try to solve all the problems related to the exchange on the site X-pay.cc. If you encounter a problem outside of support hours, please write us in chat or email and wait for a response. Operators will reply to you as soon as they get back to work.