To make an exchange on our website, please follow the steps below, following the suggested instructions:
1. Select the direction of exchange in the "Giving" and "Receiving" fields. Specify the amount you want to exchange or receive.
In the exchange form "Data Entry" fill in the necessary data for the exchange. In the same column you can see the exchange rate. It already includes the commission of our service.
Click the "Start exchange" button.
2. Follow the instructions to pay for the application. Depending on the selected direction, you may need to go to the payment page. Pay the application according to the instructions and then return to the page of our website.
3. Your application has been created and accepted for processing! Click on the "see my applications" button, this will display the status of your application. The exchange payment can be made automatically or manually by an operator and will take from 5 to 20 minutes after the payment is received, depending on the workload of our operators.

Bank card verification is used to confirm that the card belongs to the person who makes the exchange. This process is fraud protection for both our service and our customers. In particular, card verification is necessary to protect against fraudulent "triangles". "Triangle" is a situation where a fraudster creates an application on an exchanger's website or cryptocurrency p2p exchange and receives bank details to pay for the application. These bank details, for example, a bank card number, the fraudster gives to the potential victim, i.e. a person, whom the fraudster has fraudulently forced to agree to transfer money to his account for some service. Thus, the victim transfers funds to the account of the exchanger and the exchanger, unsuspecting, transfers the money to the user who made the request.
The verification procedure is simple: you need to take a photo of the card against the background of our site. The photo should clearly show the first and last four digits of the card, as well as the surname and first name of the holder. This procedure must be done once for each new card. After the initial verification, if you are going to create new exchange applications, no additional card verification will be required.
If your card is a "momentum" card and does not have your initials on it, we will only verify the card number. In any case, you must provide the cardholder's real data in the application.

Automatic mode: Funds are paid out automatically within 5 to 20 minutes after the request is paid.
Semi-automatic and manual mode: The exchange payout may also take from 5 to 20 minutes, depending on the workload of operators.
Crediting of funds may take longer depending on the chosen direction of exchange. For example, interbank transfers can be delayed up to 3 business days, while Bitcoin crediting to a wallet occurs after the transaction is confirmed on the blockchain network.
Delays can also occur due to the peculiarities of payment systems. For example, the Perfect Money system can delay transfers for verification and the wait can last from 1 to 6 hours or even longer.
If you still have questions or problems, our specialists are ready to assist you via online chat on the website or via X-pay technical support email.

First method:
1. Open the virtual card on your computer.
2. In another window, open our website (mrmoney.cc).
3. Reduce one of the windows on the screen so that you can take a picture of both windows.
4. Upload the resulting photo.

It is important that the card number and owner's name are legible on the photo!

Second method:
1. Open the virtual card on your phone.
2. Open the website mrmoney.cc.
3. Take a photo of the virtual card with the mrmoney.cc tab open in the background.
4. Upload the resulting photo.
It is important that the card numbers and the owner's name are legible on the photo!
Third method:
1. Open the virtual card on your phone or computer.
2. Write the name of our website mrmoney.cc and today's date on a piece of paper.
3. Put the piece of paper to the screen and take a photo.
4. Upload the photo.
It is important that the card numbers and the cardholder's name are legible on the photo!

The reasons for this can be a variety of things. You should make sure that you have followed all the necessary steps:

Check that the details are correct:
Make sure you have correctly specified the details for the transfer (wallet, account or card). If the details are incorrect, the request may be marked as "Erroneous" and you will receive a notification with a description of the reason. In case of processing an application with erroneous details, a refund is not possible, so it is recommended to carefully check the data before creating an application.

2. Check the debit:

Make sure that the amount has been debited from your account. If we do not see the receipt from you, the application may be deleted.

3. Possible delay:

There may be a delay in the transfer by the payment processor or bank. In this case, we cannot speed up the process and the only thing left to do is to wait. It is recommended to contact the technical support of your payment system or bank to find out the reasons for the delay.

4. individual reasons:

If your case does not fit any of the reasons listed above, please contact us via email for additional support.

Individual reasons may vary and in case of difficulties it is recommended to contact Mrmoney.cc support for more information and assistance.

There are two ways to track the status of your application on our service:

Through your personal account on the MrMoney website:

Authorize on our website.
Go to your personal cabinet.
Go to the "My Applications" section. Here you will find the application number, its date and time of creation, as well as the current status. If the status is indicated as "Application executed", it means that the application has been processed and the funds have been sent to the details specified by you.
Via e-mail:

All system notifications are automatically sent to your email specified during the application process.
If you cannot check the status of the application in your personal cabinet, you can always find this information in the notifications on your mail.

Thus, you have two convenient ways to track the status of your applications.

The exchange is performed manually by the operator and takes from 5 to 20 minutes.   After the payment is received, the application is processed in the order of the queue. The speed of application processing depends on the workload of our operators. There may also be other reasons:
 1. The most common reason is that the application was not created. Remember, if you have not clicked the "I paid" button, the request is not created and we do not see it in the list of requests waiting to be processed. If you have accidentally closed or refreshed the page with this button, write to our online support and we will help you with this problem.
2. Check if the amount you sent corresponds to the amount specified in the application. Perhaps you did not take into account the commission of the payment system or bank and you do not have enough money for the transfer. Be careful! If the amount of payment differs from the amount specified in the application, the application will receive the status "Deleted". In this case also contact online support on our website and we will be happy to help you.
3. Incorrectly specified details may also be the reason for delay in processing your application. Please check the details carefully when making an application. If a mistake is made, we will not be able to transfer funds to you and the application will receive the status "Erroneous". In this case, please send us the correct details with your application number and we will process your application as soon as possible.

 4. Check if you have copied our details for payment of the application correctly. If payment is not received on our account, your request will receive the status "Deleted". Be careful - there are frequent cases of address spoofing in the clipboard. In this case you should urgently check your computer for viruses and do not use it to make payments until the viruses are completely destroyed. In case you did not notice the substitution and made a transfer to the wrong details, unfortunately, we cannot help you.

The possibility of canceling an application depends on the stage of its processing:
Processed application:
If your application has already been processed and funds have been sent, it is not possible to cancel. In this case, the funds are non-refundable.
Paid but not yet completed requisition:
If an application has been paid but not yet completed, you can request a refund by deducting the transfer fee. To do so, contact our website's online support team and provide the details of your request.
Please keep in mind that the policy of canceling requests may vary depending on the terms of your exchange and the rules of the service. It is recommended that you carefully read the exchange policy and refund terms and conditions on the website.

Possible causes of bitcoin transaction confirmation delays include:
Network congestion: An increase in the number of transactions on the network can lead to congestion and longer processing times. If the bitcoin network is congested with a high volume of transactions, miners may choose transactions with higher fees.
Low fee: If the sender has set a low fee for a transaction, miners may not be in a hurry to include it in the blockchain. Miners tend to choose transactions with a higher commission for mining.
Waiting for Confirmations: Some payment processors and exchangers may require multiple confirmations of a transaction to complete the transaction. The number of confirmations required may vary.
Using an old wallet version: If you have an outdated wallet version, it may affect the confirmation process. It is recommended that you use current versions of the software.
For more accurate transaction status information, it is recommended to use a blockchain explorer or contact the support team of your wallet or payment system.
To avoid transaction hang-ups and speed up transaction confirmation, the following is recommended:
Choosing a fee: Make sure you set a high enough fee for the transaction. You can use resources such as btc.com to calculate the optimal fee for fast confirmation.

Using an up-to-date wallet: Update your wallet to the latest version. Newer versions of wallets may include improvements to help avoid transaction problems. Tracking transaction status: Use a blockchain explorer or resources to track the status of your transaction. This will help you track progress and know when the transaction is confirmed. Recipient Address Confirmation: Make sure you have entered the correct recipient address before sending the transaction. Errors in entering the address can cause delays and problems with the transaction. Remember that in most cases the delays are temporary and the transaction will eventually be confirmed.

If you have made an exchange for a cryptocurrency, after your application is executed, you can find a link to your transaction in any available browser. For the purposes of this tutorial, we will use popular browsers as an example.

How to find a Bitcoin transaction?

1. To find a Bitcoin transaction, go to the
   
   a href="https://www.blockchain.com">... and use the search bar at the top right.
2. With the search function, you can get information about a specific Bitcoin address, transaction hash or block number if you enter them in the search box.

How to find Litecoin transaction?

1. To find a Litecoin transaction, go to https://chainz .cryptoid.info/ltc/ and use the search bar located at the top of the site.
2. In the search box, enter the address of the wallet to which you expect funds to be credited. When you press enter, the information will be displayed on the screen. On this page you can see the balance of this wallet, as well as all incoming and outgoing transactions of this wallet.

How to find an Ethereum transaction?

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How to find a Dash transaction?

1. To find a transaction Dash, go to https://chainz.cryptoid.info/dash/ and use the search bar located in at the top of the site.
2. In the search box, enter the address of the wallet to which you expect funds to be credited. When you press enter, the information will be displayed on the screen.

How to find a Bitcoin Cash transaction?

1. To find Bitcoin Cash transaction, go to https://www.blockchain.com and use the search bar at the top right.< /li>
2. Using the search function, you can get information about a specific Bitcoin Cash address, transaction hash or block number if you enter them in the search box.

How to find Ripple transaction?

1. To find a Ripple transaction, go to https://bithomp.com and use the search bar.
2. Using the search function, you can get information about a specific Ripple wallet, transaction hash or block number if you enter them in the search box.

How do I find an Ethereum Classic transaction?

1. To find an Ethereum Classic transaction, go to https://blockscout.com/etc/mainnet and use the search bar.
2. Using the search function, you can get information about a specific Ethereum Classic wallet , transaction hash or block number if you enter them in the search box.

How to find a Zcash transaction?

1. To find Zcash transaction, go to https://explorer.zcha.in and use the search bar.
2. Using the search function, you can get information about a specific Zcash wallet, transaction hash, or block number if you enter them in the search box.

How to find a Binance Smart Chain transaction BEP 20?

1. To find a Binance Smart Chain transaction, go to https://bscscan.com  and use the search bar.
2. Using the search function, you can get information about a specific Binance Smart Chain wallet, transaction hash, or block number if you enter them in the search box.< /li>

How to find a Binance Chain BEP2 transaction?

1. To find a Binance Chain transaction, go to https://explorer.binance.org and use the search bar.
2. Using the search function, you can get information about a specific  Binance Chain wallet, transaction hash or block number if you enter them in the search box.

How to find a Doge transaction?

< li>To find a Doge transaction, go to https://dogechain.info and use the search bar.
1. Using the search function, you can get information about a specific Doge wallet, transaction hash or block number if you enter them in the search box.

How do I find a Doge transaction?

1. To find a Doge transaction, go to https://dogechain.info and use the search bar.
2. Using the search function, you can get information about a specific Doge wallet, transaction hash or block number if you enter them in the search box.

How to find a Tron transaction?

1. To find a Tron transaction, go to https://tronscan.org/#/ and use the search bar.
2. C Using the search function, you can get information about a specific Tron wallet, transaction hash or block number if you enter them in the search box.

How to find a Monero transaction?

1. To find a Monero transaction, go to https://localmonero.co and use search bar.
2. Using the search function, you can get information about a specific monero transaction hash if you enter it in the search box.

How to find a transaction Tron?

1. To find a Tron transaction, go to https://tronscan.org /#/ and use the search bar.
2. Using the search function, you can get information about a specific Tron wallet, transaction hash or block number if you enter them in the search box.